What happens then ?

To see the Complaints Critical Path

Every complaint or comment received will be acknowledged. Information is then collected to determine whether the complaint is admissible. If it is not admissible, the person will be informed and the complaint file will be closed. If it is admissible, it may be resolved quickly or it may be the subject of a formal investigation (longer). In either case, the Office of the French Language Services Commissioner will follow its procedure to determine whether or not the complaint is founded. After an in-depth investigation, the Commissioner may make recommendations in his investigation report.

Office of the French Language Services Commissioner
700 Bay Street, Suite 2401
Toronto ON M7A 2H8
1 866 246.5262
416 314.8013
www.flsc.gov.on.ca